Journey (hereinafter referred to as “the Company”) recognizes the importance of personal information obtained from our stakeholders and considers the protection of such information to be a fundamental aspect of our business activities and one of our highest management priorities.
In order to provide services that are safe, secure, and trustworthy, we have established the following basic policy, which is communicated to all employees and strictly observed throughout the Company.
1.Basic Policy
- The Company complies with the Act on the Protection of Personal Information and all other applicable laws, regulations, and guidelines relating to the protection of personal information. We have established internal rules and procedures regarding the handling of personal information (hereinafter referred to as the “Company Policies”), and we implement, maintain, and continuously review and improve these policies.
- The Company has established a management system for the protection of personal information and ensures that its officers and employees are fully informed of the Company Policies. We are committed to promoting and enforcing compliance with these policies throughout the organization.
- The Company handles personal information only within the scope of the purposes clearly stated to our customers at the time of collection. We will not disclose or provide personal information supplied by customers to any third party without the customer's consent, except where required by law or otherwise justified by legitimate reasons.
- The Company strives to keep personal information accurate and up to date. We also take appropriate measures to prevent unauthorized access to, loss, leakage, destruction, alteration, or damage of personal information, and continuously work to improve and strengthen our information security practices.
- The Company will respond promptly and in good faith to inquiries from customers regarding their personal information, including requests for disclosure, correction, deletion, or other actions permitted under applicable laws and regulations.
Established on June 1, 2026
Journey
Philip Asato Tanaka
Representative
2. Purpose of Use of Personal Information
When collecting personal information from customers, the Company will clearly specify the purpose for which such information is to be used and will use it only within the scope of that stated purpose.
If it becomes necessary to use personal information beyond the scope of the previously specified purpose, the Company will notify the customer of the new purpose and obtain the customer's consent before using the information for that purpose.
The purposes for which the Company uses personal information are as follows:
- Personal Information of Customers
- To communicate with customers regarding inquiries, consultations, meetings, and other business-related matters.
- To ship and deliver products, documents, samples, and other materials requested by customers.
- To provide customers with information about our services, events, promotions, and other relevant updates.
- To provide customer support, after-sales services, and maintenance.
- To respond to customer inquiries, requests, and consultations in an appropriate and timely manner.
- To provide and administer membership programs and other customer account services.
- To develop and improve our services, conduct surveys and research, and request customer participation in testing, monitoring, and feedback programs.
- To fulfill our obligations under contracts with customers.
- Personal Information of Employment Applicants
- To provide recruitment-related information and communicate with job applicants, including applicants for internship programs.
- To manage and administer the Company's recruitment and hiring processes.
3. Proper Collection of Personal Information
The Company obtains personal information through lawful and fair methods and in accordance with applicable laws and regulations.
4. Disclosure and Provision of Personal Information
- The Company will not disclose or provide personal information to any third party unless one of the following circumstances applies:
- With the customer's consent.
- When required by law.
- When it is necessary to protect the life, health, or property of an individual and obtaining the customer's consent is impracticable.
- When the Company outsources the handling of personal information to a third-party service provider to the extent necessary for achieving the purposes for which the information was collected.
- When personal information is transferred in connection with a merger, acquisition, business transfer, corporate reorganization, or other similar transaction.
- Notwithstanding the above, where the Company determines that it is appropriate for an affiliated company, agent, or service provider to assist in providing services to customers or responding to inquiries, the Company may provide such party with personal information, including the customer's name, address, and telephone number, to the extent necessary for such purposes.
In such cases, customers may request that the Company cease providing their personal information to such affiliated company, agent, or service provider.
5. Inquiries Regarding Personal Information
If you wish to request the disclosure, correction, deletion, or other actions regarding your personal information, please contact us using the inquiry form on our website.
6. Miscellaneous Provisions
Information Collected Automatically
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